OnsiteMate

SERVICES

Clear Scope. Useful Evidence.

Each assignment begins with the question the client needs answered.

The descriptions below explain when a service is normally used, what it may help verify and what type of result it normally produces. They are not fixed checklists.

The final scope, method, timing and deliverables are confirmed separately for each project.

Company and Payment Entity Check

When is this service useful?

Before signing a contract, making a payment or working with a supplier, company or payment recipient that has not previously been verified.

What may be checked?

Depending on the agreed scope, this may include available company registration and business information, stated business addresses, contracting and invoicing entities, payment recipients, the relationship between the supplier and actual manufacturing site, relevant public information and explanations for identified inconsistencies.

What type of result is normally provided?

A concise summary may include the entities reviewed, available supporting information, comparisons between supplier, contract and payment details, identified inconsistencies, clearly labelled supplier statements, questions that could not be independently verified and recommended next steps.

This service is not legal advice, financial auditing or a guarantee of future supplier performance.

Factory Capability Check

When is this service useful?

Before selecting a new supplier or starting a project, when you need an onsite view of whether a factory appears able to support a specific order.

What may be checked?

Depending on the agreed scope, this may include the actual operating location, visible facilities and production layout, relevant equipment and processes, available capacity information, key production and quality personnel, visible quality controls, measuring equipment, material handling, relevant records and visible outsourced or subcontracted processes.

What type of result is normally provided?

A factory visit record may include confirmation of the visited location, relevant onsite observations, permitted photographs, visible capability gaps, supplier statements that could not be independently verified, key questions and recommended next steps.

This is a project-specific capability check. It is not presented as a complete quality-system audit unless a formal audit is separately agreed.

First Article / First Batch Check

When is this service useful?

When first articles, first completed units or an early production batch are available, and you need evidence before continuing or expanding production.

What may be checked?

Depending on the agreed scope and available reference documents, this may include product identity, applicable drawing or specification versions, selected dimensions, visible appearance and workmanship, available material information, selected safe functional checks, production quantity, available inspection records and visible deviations from agreed requirements.

What type of result is normally provided?

A check record may include the products reviewed, reference documents used, observation or measurement records, permitted photographs, visible defects or deviations, relevant supplier explanations, open questions, identified risks and recommended next steps.

The result provides information for the buyer’s decision. It does not authorize continued production on the buyer’s behalf.

During Production Check

When is this service useful?

When production is already underway and you need a clearer view of actual progress, selected production processes or potential quality and delivery risks.

What may be checked?

Depending on the agreed scope, this may include the product version in use, visible materials, selected processes, relevant work instructions and available records, quantity and production status, visible changes to materials, processes, tooling, production location or subcontractors, previously identified issues and the supplier’s current completion plan.

What type of result is normally provided?

A production status record may include observations of progress and quantity, permitted photographs, relevant process or quality-record observations, identified changes or deviations, the status of agreed actions, open questions, possible risks to quality or timing and recommended next steps.

The result reflects the conditions observed during the assignment. It does not guarantee conditions before or after the visit.

Pre-shipment Check

When is this service useful?

When goods are substantially complete and you need independent information before shipment or a remaining payment decision.

What may be checked?

Depending on the agreed sampling method and inspection scope, this may include product identity, available quantity information, selected dimensions, visible appearance and workmanship, selected safe functional checks, packaging condition, labels and shipping marks, visible damage or contamination, handling of non-conforming goods and shipment readiness at the time of inspection.

What type of result is normally provided?

A pre-shipment check record may include the products and samples reviewed, reference documents used, observation or measurement records, permitted photographs, visible defects or deviations, outstanding questions, identified shipment risks and relevant information for the buyer’s own shipment and payment decision.

The result applies only to the agreed scope and the products sampled or observed. We do not approve shipment or payment on the buyer’s behalf.

Issue Verification and Corrective Action Follow-up

When is this service useful?

When a quality, production or delivery issue cannot be clearly understood or effectively followed up through remote communication alone.

What may be checked?

Depending on the agreed scope and available evidence, this may include the reported issue at the site, affected products, batches or processes, available samples or non-conforming goods, relevant production and inspection records, supplier statements, temporary control measures, proposed corrective actions, action owners, target dates and the visible status of agreed actions.

What type of result is normally provided?

An issue follow-up record may include onsite observations, available supporting evidence, permitted photographs, clearly labelled supplier statements, the visible status of temporary controls or corrective actions, actions completed or still open, unresolved questions, identified risks and recommended next steps.

We verify available evidence and observed conditions. We do not guarantee that corrective actions will prevent all future issues.

TAILORED SUPPORT

Need Support With Another Purchasing or Quality Issue?

If your requirement does not fall within the six standard services above, we can discuss a tailored scope after reviewing the project, the question to be answered and the professional capability required.

Discuss a Project